FAQs

About High Hopes

We combine clinical excellence, holistic care, and emotional support in a nurturing environment that feels like a second home to families.

 

Our team includes Dubai Health Authority (DHA) – and Community Development Authority (CDA)-licensed professionals/therapists from across the world, specializing in pediatric therapy disciplines including Physical Therapy, Occupational Therapy, Speech and Language Therapy, Behavioral Therapy (BCBA), and more.

 

At High Hopes, we bring together a team of globally trained therapists under one roof in a purpose-built, child-friendly facility. What sets us apart is our interdisciplinary approach, where specialists collaborate closely to provide holistic, child-centered care. We work hand-in-hand with families to design individualized intervention plans with clear, measurable goals tailored to each child’s strengths and needs. Our process includes regular progress reviews, open communication, and ongoing adjustments to ensure meaningful outcomes and long-term development.

 

We cater to children aged 0 to 14 years with diverse needs, including autism spectrum disorder, ADHD, neurodevelopmental and neuromuscular conditions (such as cerebral palsy and dystonia), genetic disorders (such as Down syndrome and Fragile X), sensory processing difficulties, feeding and swallowing challenges, intellectual and learning disabilities, speech and language delays, behavioral regulation issues, and delayed developmental milestones. Our interdisciplinary team provides individualized care to support each child’s unique journey.

 

High Hopes is a state-of-the-art pediatric therapy center in Dubai, dedicated to children with moderate to complex special needs. Inspired by Alia (Loulou), a young girl diagnosed with CDKL5 deficiency disorder, the center was created to provide access to exceptional care that previously didn’t exist in the region. We offer specialized pediatric therapies, including Physical Therapy, Occupational Therapy, Speech and Language Therapy, and Behavioral Therapy (BCBA), along with other tailored interventions. Our globally trained team works collaboratively to design individualized, goal-oriented plans with strong family involvement. Licensed by the Dubai Health Authority (DHA) and Community Development Authority (CDA), High Hopes offers a safe, welcoming environment that feels like a second home.

Facility and Equipment

Our facilities include two large inclusive playgrounds that are fully accessible for wheelchairs, a hydrotherapy pool, a soft playroom equipped with therapeutic swings, a calming sensory experience room, specialized seating systems, and dedicated therapy spaces for Occupational, Physical, and Speech and Language Therapy. We also house advanced tools like the TREXO Robotic Gait Trainer, Galileo machine, spider cage, and many more.

High Hopes operates out of two fully accessible, purpose-built villas in Jumeirah, Dubai. Each space is thoughtfully designed to support children with special needs in a safe, enriching, and family-friendly environment. Our facilities include state-of-the-art therapy rooms, a sensory room, a soft playroom, and fully equipped gyms featuring advanced equipment such as a spider cage, treadmill, and more. We also offer custom-designed inclusive playgrounds and a therapy pool with adaptive equipment, allowing children of all abilities to play, explore, and develop in a supportive outdoor setting.

 

The Process

Absolutely. We encourage families to visit and explore our facility to get a better understanding of our environment and services. You can book a tour by clicking [this link] or by contacting us directly.

Yes. We conduct specific disciplinary assessments to identify developmental needs and set therapy goals.

Getting started at High Hopes is easy. The process begins with a parent consultation and completion of a detailed intake form. Our clinical team then conducts thorough assessments to develop a personalized therapy plan tailored to your child’s needs. Timelines for onboarding, assessments, and plan development are clearly communicated from the outset. Simply give us a call or send us an email—our team will respond within 24 hours to guide you through the next steps.

Insurance and Fees

Yes, our administrative team is happy to guide you on how to liaise with your insurance provider.

We accept bank transfers, cards, and cash. Sessions must be paid in advance unless otherwise arranged.

We are not directly affiliated with insurance providers, but we provide all documentation needed for reimbursement claims. Our administrative team also supports families with completing claim forms and guides them through the reimbursement process.

Scheduling and Attendance

Yes. Depending on the therapy type and your child’s needs, virtual and home-based sessions may be arranged.

We require a minimum of 24 hours’ notice for cancellations to avoid charges. We kindly ask families to honor scheduled sessions and arrive on time, as punctuality is key to ensuring consistent therapeutic progress and smooth clinic operations.

We’re open Monday to Saturday, from 8:00 AM to 6:00 PM.

 

Interdisciplinary and Support Services

  • Interdisciplinary Assessments: Comprehensive evaluations by multiple specialists
  • Intensive Therapy Programs: Short-term, high-frequency options for visiting families or urgent needs
  • Parent Coaching & Education: Training and support to reinforce therapy at home
  • AAC & Assistive Technology Services: Assessment and training in communication and mobility tools
  • School Collaboration: Reports and strategic input to support school integration

Family Involvement

Depending on the child’s therapy goals, we often encourage the involvement of siblings or caregivers for better generalization of skills and outcomes.

Yes. We provide workshops, family events, and ongoing support. Our mobile app also allows families to track progress, access reports, and communicate with the team.

Parents are essential partners in every child’s journey. They receive regular updates and training to support therapy goals at home. Feedback is also shared through our secure family app, where parents can view reports, schedules, and progress notes.

Events at High Hopes

Absolutely. All our events are designed to be inclusive, fun, and developmentally supportive for children of all abilities.

Many events are open to the public or to families enrolled at High Hopes. Follow our social media for updates and invitations.

Yes! We host workshops, awareness campaigns, and inclusive celebrations that build community and support networks for families.